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Need an answer to your decorative wall stencil or sticker question? It’s probably covered here. We’d love to talk to you (423-815-1703) if you still need assistance or just want to chat with someone nice and knowledgeable about wall decor and wall design.
SHIPPING
How much is shipping? How long will it take?
US SHIPPING RATES
FREE SHIPPING to lower 48 US States & Puerto Rico for orders over $23. $3.79 for orders under $23. 2-4 days shipping time
$10 shipping to Hawaii, Alaska & Virgin Islands for orders over $23 or $14 shipping for orders less than $23, 1-2 weeks shipping time
INTERNATIONAL SHIPPING RATES & TRANSIT TIMES
To Canada: $15, 1-2 weeks shipping time
To EU countries: $20, 1-2 weeks shipping time
To other non-EU countries: $35, 2+ weeks shipping time
To Australia & New Zealand: $20, 2+ weeks shipping time
To Asia: $23, 2+ weeks shipping time
To Middle East: $30, 3+ weeks shipping time
To Africa: $30, 3+ weeks shipping time
To Latin America: $30, 3+ weeks shipping time
To UK: $15 shipping, 1-2 weeks shipping time
*NOTE: As of Jan 1, 2010, due to new UK tax regulations, VAT taxes will be charged on all purchases of less than £135. If you are from the UK and make a purchase under £135, we will contact you about VAT taxes after you place your order. If the purchase is over £135, you will be charged upon receipt of the package at your end.
For domestic parcels, we ship through the United States Postal Service and FedEx. Attention International Customers: Your order may be subject to import duties, custom tariffs or VAT charges. These vary from country to country. Please check your country's customs policy prior to placing your order with us. You are responsible for these charges if assessed by your country. If your package is refused or undeliverable, the original shipping cost is non-refundable. A phone number is required for international shipping.
When will I receive my package?
We are lightning fast when it comes to shipping! (Yes, we wear superhero shipping capes). Typically we'll have your order on the truck within 1-3 business days after purchasing. We are located in Chattanooga, Tennessee, so how long it takes to actually reach you will depend upon where you are in the country. Allow 2-4 business days shipping time in the US. For international orders, allow 1-3 weeks shipping time.
TRACKING
How do I track my order?
When your order ships, you will receive a tracking code at the email address you provided. If you don’t see it, check your junk mail folder as it often gets routed there. Or, if you created an account with us at check out, you can log into your account to check the status of your order and to track it.
Can I expedite my order?
Yes, we can expedite orders if needed. Give us a call at 423-815-1703 or email us at info@mywonderfulwalls.com and we will give you expedited shipping rates.
ORDERING
How do I change or cancel my order?
If you wish to change or cancel your order please call 423-815-1703 or, if after hours, send us a message at info@mywonderfulwalls.com. Please provide your order number and date of purchase. If your order has not been shipped, we’ll gladly give you a refund. If, however, your order has already shipped out, you will need to return it to us for a refund or exchange.
Do you have a retail store in my area?
No, My Wonderful Walls is an online store. We do not sell our products in any brick & mortar stores.
RETURNS
What is your return policy?
Stencil kit returns: We accept returns of stencils kits in their original condition within 60 days of purchase.
Sticker kit returns: We accept returns of non-personalized sticker kits in their original condition within 60 days of purchase. Return of stickers, however, will not be accepted if it has been taken off the backing paper. Refunds are not given on personalized items. You are responsible for the shipping costs of the returned items.
We’ll credit your card or Paypal account within 3 business days after we receive and inspect the returned item(s).
If you are unsure if our wall stickers or stencils will work on your walls, feel free to email us at info@mywonderfulwalls.com to request a sample.
PAINT & ACCESSORIES
What type of paint should I use for stenciling?
For stenciling, we recommend acrylic paints. These are conveniently available from us in Stencil Paint Kits through our website. If you do purchase elsewhere, keep in mind that the cheaper the paint, the more watery it is. Watery paint will require additional coats and tends to bleed. Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment.
What type of paint do I use for the background colors?
When painting the background color you will need interior latex paint, two colors for a scene with sky and hills. Latex paint is available at home improvement stores. If want to use the same background colors we have in one of our images, you can go to our Stencil Paint Kits page, select your theme, and you’ll find it there. If the picture you are looking for isn’t there, print it out and take it with you to the paint store for a color match.
Our classic combo recommendation for blue sky / green hills is:
Sky: Spring Waterfall A54-3, Olympic, semi-gloss or satin, Lowe’s
Hills: Everglade Glen 6003-6A, Valspar, semi-gloss or satin, Lowe’s
Are paints included in the stencil kit?
The stencil kits and the stencil paint kits are sold separately. Not all themes have a coordinating paint kit. These Stencil Paint Kits are what we have available for purchase on our website. Each includes just the right colors and quantities of acrylic paint to fill up the entire room. If you do purchase elsewhere, keep in mind that the cheaper the paint, the more watery it is. Watery paint will require additional coats and tends to bleed. Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment.
Is there a stencil for the hill? How do I paint the hills?
No, the hill is painted with a paint roller. It is actually very simple to do. Read this step-by-step post we did about it on our blog: How to Paint the Sky & Hills in the Background.
What is the brand & name of the latex paint of the background colors in ___ photo?
If want to use the same background colors we have in our main image for that stencil kit, it is listed in the full description or you can go to our Stencil Paint Kits, select your theme, and you’ll find it there. If the picture you are looking for isn’t there, print it out and take it with you to the paint store for a color match.
Our classic combo recommendation for blue sky / green hills is:
Sky: Spring Waterfall A54-3, Olympic, semi-gloss or satin, Lowe’s
Hills: Everglade Glen 6003-6A, Valspar, semi-gloss or satin, Lowe’s
Do you have a list of the acrylic paints you used in the ___ stencil kit?
Go to our Stencil Paint Kits page, select your theme, and you can see the colors and quantities we used for that stencil kit. With your order, you will receive a full list of recommended paints in the instructions that come with your kit.
Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment.
Do you sell brushes?
Yes, buy them HERE.
STENCILS
Can I clean the stencils?
The stencils can be used efficiently approximately 6-12 times. Dried paint on the stencils can be removed with baby wipes. To maximize a stencil’s use and keep it clean, when reusing a stencil, place it on the wall and press down with a paper towel.
How many times can the stencils be reused?
The adhesive feature of the stencils can be used effectively approximately 6-12 times. After continuous use, it will simply turn into a regular stencil. To recharge the adhesion, you can purchase stencil spray adhesive from any craft store.
The stencils are losing their stick after using them multiple times. How do I get them to stick better?
To recharge the adhesion on a stencil, you can purchase stencil spray adhesive from any craft store. You can also use them like regular stencils and use painter tape to affix them to the wall.
What comes in the stencil kit? What else do I need to purchase?
The stencil kit includes stencils and detailed instructions/color guide. Review the specific product page for exact contents.
For the bigger stencils kit, you will also need:
Will the stencils work on textured walls?
Yes, but with textured walls, it is important to use light coats, particularly around the edges of the stencil. Be sure you have background paint for touch-ups should you experience any paint bleeding. We’d be happy to send you a sample. Send us a message to request a sample (info@mywonderfulwalls.com).
STICKERS
What are the stickers made of? Are they non-toxic?
All My Wonderful Walls SafeCling™ wall stickers are made in the USA of nontoxic finely woven polyester fabric material and use lead-free and water-based ink. They do not contain of the PVC’s used in the manufacturing of common regular vinyl. SafeCling™ goes up quickly – just peel and stick and removes cleanly (no sticky residue when you remove it). Our stickers are repositionable, removable and layerable. They are made of a thin fabric material so they don’t have white edges and actually appear as if they are hand-painted on the wall.
Will the stickers work on textured walls?
Yes, unlike the cheap vinyl stickers, our stickers will actually stick to your textured walls. We’d be happy to send you a sample so you can test it out for yourself. Contact us at info@mywonderfulwalls.com to request a sample.
My child tends to be a “sticker picker”. Will he/she be able to take these off the walls?
If your child is a “sticker picker” perhaps wall stencils are a better option for you. That said, if you child doesn’t actually see you putting the stickers up, he/she might not actually realize that they are stickers or that they can be removed. If they do end up being taken off the wall, and crumpled up or doubled over on themselves, just carefully pull them apart. You’ll be amazed at how resilient they are.
I don’t need the whole kit. Can I just buy a portion of it?
Yes, but it is usually not very cost effective to do it that way. Call us or send an email and we’ll discuss your options. Some of our kits are available in smaller vignettes. Browse the wall sticker collection to see our entire collection.
Will the stickers damage my walls?
Our wall stickers are very user-friendly. They are made from SafeCling™, a low-tack fabric adhesive material that is repositionable, removable, and reusable. It sticks well to walls, is easy-to apply and easy-to-clean. It is virtually impossible to mess up and leaves no messy residue when you remove it from your walls. It is great stuff!
Can I reposition/reuse the stickers?
Yes. That said, the more you move them, the less tacky they will become. If you want to move an entire mural from one place to another, return the stickers to their backing paper and store them in the original mailing tube. If you no longer have the original backing paper, you can purchase some smaller sheets of backing paper from us.
I am moving and want to take the stickers with me. What do you recommend?
If you’ve saved the original backing paper and mailing tube, great! Gently peel the stickers from your walls and place them back on the paper. Make sure that they don’t come in contact with carpet or any debris. Once on the paper, roll them sticker side out and put them back in the mailing tube/box until you are ready to use them again. If you no longer have the original backing paper, you can purchase some smaller sheets of backing paper from us. Each sheet measures 25” x 40”. For a full mural, you’ll need about 10 sheets depending on how closely you place them. For the bigger elements (such as a tree), you’ll need to tape several sheets together.
We want to put your stickers in our school or hospital. Are they fire-rated?
Yes, they are fire-rated. If you need verification please contact us at info@mywonderfulwalls.com and we’ll send you the necessary documents.
COLORME DECALS
What is a ColorMe Decal?
It is decal you can color and then use as decoration. Genius! ColorMe Decals stick to any flat surface including walls, windows, mirrors, doors, laptops, lockers and more.
What’s the best media to use with the ColorMe Decals? Markers? Paints? Crayons? Watercolors? Other?
We have tried a variety and have decided that we like markers (of any type – Crayola, Sharpies, Pentel, etc.) and liquid watercolor paints the best. You can also use crayons, colored pencils and watercolors, but the colors are less vibrant than with markers and acrylics.
Do the ColorMe Decals come with a color guide?
No, it does not come with a color guide. We want to encourage you to bring out the inner artist in you.
Do you sell markers and or paints for the ColorMe Decals?
No, not at this point in time.
Can you color them directly on the walls?
They work best colored while on the backing paper and then stuck to the walls after completion. You can, however, stick them to the walls before coloring, if you are okay with the occasional going-outside-the-line occurrence (for which the Magic Eraser does wonders).
FEEDBACK and PHOTOS
Where can I send pictures of our wall mural?
We’d love to see pictures of the new room you’ve created. Please send them to info@mywonderfulwalls.com. If you do not want us to post them on our Facebook page or Customer Gallery, just let us know.
Where can I leave feedback about your products?
We’d love to know what you think about our products! Go to any product page and scroll down until you see the 'Write a review' button. Follow the prompts and submit. You'll receive a 15% off coupon for submitting a photo along with your review.
CONTACT
How can I contact you?
We are happy to help you and answer your questions!
Business Hours: Monday-Friday 10AM-6PM EST
Phone: 423-815-1703
Email: info@mywonderfulwalls.com
Mailing address:
My Wonderful Walls
1752 Lake Wood Circle
Hixson, TN 37343
